Receipt and processing of a request from the student
As soon as the student leaves a request for a class, you will receive a notification in the mail. You will also receive instructions on how to contact the student.
You must confirm or reject the request. Try to respond to requests as early as possible, preferably within 5 hours from the receipt of the request.
Attention! If 8 hours have passed and the request remains unprocessed, the lesson will be canceled.
Rescheduling or canceling the lesson
If you want to cancel a lesson, but you have already confirmed the request from the student, you can cancel or reschedule it no later than 8 hours before the scheduled lesson takes place. Otherwise, the money will return to the student.
If a student is unable to attend a lesson, they should cancel it within 1 hour before the start. Otherwise, the lesson will be considered completed, and the payment will be processed.
Lesson payment by the student
While requesting a lesson, the platform reserves the required amount on the student account.
After a lesson is completed, the payment will be sent to the tutor account.
If a lesson does not take place because of the student, the money will be sent to the tutor.
If a lesson does not take place because of the tutor, the money will return to the student.
Calendar settings and schedule of classes
Create a schedule and select your time for lessons (a student applies for a class no later than 20 hours before a lesson).
One academic hour on the platform consists of 60 minutes of active work.
The minimum duration of a lesson with one student is one academic hour, and the maximum is five academic hours.